Terms of Service

1. Agreement to Terms

By accessing or using the website at trykeyframe.ai (the “Site”) and the AI-powered video production services (the “Services”) provided by Crewdo AI Inc. (“Keyframe,” “we,” “us,” or “our”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree, do not use the Services.

2. Description of Services

Keyframe provides an AI orchestration engine for cinematic video production. Our Services include converting raw scripts, voiceovers, and brand assets into character-consistent, Hollywood-grade cinematic campaigns, typically delivered within 24 hours. Our production process combines proprietary AI model orchestration with professional in-house cinematic editing.

3. Eligibility

You must be at least 18 years of age and have the legal capacity to enter into a binding agreement to use our Services. By using the Services, you represent and warrant that you meet these requirements.

4. Account Registration

Certain features of the Services may require you to create an account or submit information via our booking or waitlist forms. You agree to provide accurate, current, and complete information, and to keep it updated. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

5. Production Orders & Payment

• Orders: Production orders are initiated through our booking process. Each order constitutes a separate agreement subject to these Terms.
• Pricing: Pricing is provided on a per-project basis and confirmed before production begins. All fees are quoted in US dollars unless otherwise stated.
• Payment: Payment is due as specified in your project agreement. We accept payment through our third-party payment processors. Late payments may result in suspension of Services.
• Refunds: Due to the custom nature of our productions, refunds are handled on a case-by-case basis. If we fail to deliver within the agreed timeline, you may be eligible for a partial or full refund at our discretion.

6. Intellectual Property

6.1 Your Content

You retain full ownership of all scripts, brand assets, actor references, voiceovers, and other creative materials (“Client Assets”) you provide to us. Upon full payment, you own all rights to the final delivered video content (“Deliverables”).

6.2 Our Technology

Keyframe retains all rights to its proprietary AI orchestration engine, production processes, workflows, tools, and underlying technology. Nothing in these Terms transfers ownership of our technology, methods, or trade secrets to you.

6.3 Portfolio Rights

We may use clips or stills from Deliverables in our portfolio, marketing materials, and case studies unless you notify us in writing that your project is confidential prior to production.

7. Production Assets & AI Processing

Client Assets you provide are used exclusively to fulfill your specific production order. We do not use your Client Assets to train, fine-tune, or improve our AI models or any third-party models. Production tasks may be routed through third-party AI model providers under strict data processing agreements. Client Assets are retained for 90 days after delivery for revision purposes, then permanently deleted.

8. Acceptable Use

You agree not to use the Services to:

• Create content that is illegal, defamatory, obscene, or infringes on any third party’s intellectual property or rights.
• Generate deepfakes or misleading content depicting real individuals without their consent.
• Produce content that promotes violence, hatred, discrimination, or terrorism.
• Attempt to reverse-engineer, decompile, or extract our proprietary AI models or production workflows.
• Interfere with or disrupt the integrity or performance of the Services.
• Violate any applicable law or regulation.

9. Client Responsibilities

You are responsible for ensuring that all Client Assets you provide do not infringe any third-party intellectual property rights, and that you have all necessary rights, licenses, and permissions for the materials submitted. You agree to provide timely feedback during the production process to avoid delays.

10. Delivery & Revisions

We aim to deliver productions within the timeline specified in your project agreement (typically 24 hours). Delivery timelines are estimates and may vary based on project complexity. Each project includes one round of revisions. Additional revision rounds may be available at additional cost.

11. Confidentiality

Both parties agree to maintain the confidentiality of proprietary information exchanged during the course of a production engagement. This obligation survives termination of these Terms. Confidential information does not include information that is publicly available, independently developed, or rightfully received from a third party.

12. Limitation of Liability

To the maximum extent permitted by law, Crewdo AI Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, or business opportunities, arising out of or related to your use of the Services. Our total aggregate liability shall not exceed the amount paid by you for the specific production order giving rise to the claim.

13. Indemnification

You agree to indemnify and hold harmless Crewdo AI Inc., its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Services; (b) your violation of these Terms; (c) your violation of any third-party rights including intellectual property rights; or (d) the Client Assets you provide.

14. Termination

We may suspend or terminate your access to the Services at any time for violation of these Terms or for any reason with reasonable notice. You may cancel a production order prior to the start of production. Cancellations after production has begun may be subject to partial charges.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law principles. Any disputes arising under these Terms shall be resolved exclusively in the state or federal courts located in Santa Clara County, California.

16. Dispute Resolution

Before filing any legal claim, both parties agree to attempt to resolve disputes through good-faith negotiation for a period of 30 days. If unresolved, disputes shall be submitted to binding arbitration under the rules of the American Arbitration Association, conducted in Santa Clara County, California.

17. Changes to These Terms

We reserve the right to modify these Terms at any time. Material changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Services after changes constitutes acceptance of the revised Terms.

18. Contact Us

If you have questions about these Terms, contact us at: