Privacy Policy

1. Introduction

Crewdo AI Inc. (“Keyframe,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at trykeyframe.ai (the “Site”) and use our AI-powered video production services (the “Services”).

2. Information We Collect

2.1 Information You Provide

• Account & Contact Information: Name, email address, company name, phone number, and billing details when you sign up, book a production slot, or join our waitlist.
• Production Assets: Scripts, voiceovers, brand guidelines, actor references, product images, and other creative materials you upload for video production.
• Communications: Messages, feedback, and correspondence you send to us via email, forms, or scheduling tools (e.g., Calendly).
• Payment Information: Payment details processed securely through our third-party payment processors. We do not store full credit card numbers on our servers.

2.2 Information Collected Automatically

• Device & Usage Data: IP address, browser type, operating system, referring URLs, pages visited, time spent on pages, and clickstream data.
• Cookies & Similar Technologies: We use cookies, pixels, and local storage to analyze traffic, remember preferences, and improve the Site experience.
• Analytics: We use third-party analytics services to understand usage patterns.

3. How We Use Your Information

• Provide, operate, and improve our AI video production Services.
• Process your production orders and deliver cinematic content.
• Communicate with you about your projects, account, and our offerings.
• Process payments and manage billing.
• Send marketing communications (with your consent, where required).
• Monitor and analyze usage trends to improve user experience.
• Detect, prevent, and address fraud, abuse, or technical issues.
• Comply with legal obligations.

4. How We Use Production Assets

Scripts, brand assets, actor references, and other creative materials you provide are used solely to fulfill your production order. We do not use your proprietary creative assets to train our AI models or for any purpose unrelated to your specific project unless you provide explicit written consent. Your production assets remain your intellectual property.

5. Sharing Your Information

We do not sell your personal information. We may share information with:

• Service Providers: Third-party vendors who assist in operating our Services, including cloud hosting, payment processing, analytics, and scheduling tools.
• AI Infrastructure Partners: We route production tasks through third-party AI model providers. Only the minimum data necessary for video generation is shared, and these providers are bound by data processing agreements.
• Legal Requirements: When required by law, regulation, legal process, or governmental request.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law. Production assets are retained for 90 days after project delivery to allow for revisions, after which they are permanently deleted unless you request otherwise.

7. Data Security

We implement industry-standard technical and organizational measures to protect your data, including encryption in transit (TLS) and at rest, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure.

8. Your Rights & Choices

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information.
• Opt out of marketing communications at any time.
• Request portability of your data.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with a supervisory authority.

California residents may have additional rights under the CCPA/CPRA. To exercise any of these rights, contact us at info@keyframe.art.

9. Cookies

You can control cookies through your browser settings. Disabling cookies may affect certain features of the Site. We honor Do Not Track signals where technically feasible.

10. Children’s Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected data from a child, we will promptly delete it.

11. International Transfers

Your information may be transferred to and processed in the United States, where our servers and headquarters are located. By using our Services, you consent to the transfer of your data to the United States.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the “Last Updated” date. Your continued use of the Services after changes constitutes acceptance.

13. Contact Us

If you have questions about this Privacy Policy, contact us at: